JetBlue heard and addressed the author’s complaints in a way that can help a lot of loyal customers.
Read More
Tag Archives: Customer Satisfaction
JetBlue Kicks Me To The Curb
Does a customer loyalty program work both ways? Apparently not at a certain airline whose favorite color is blue.
Read More
How Am I Doing? I Really, Really Want To Know
Businesses are burying us in customer satisfaction surveys. They don’t seem to care.
Read More
A Personal Touch In An Online Era
Retailers have the tools to provide outstanding personal service in the internet era, if they put those tools to use.
Read More