Good Managers Admit Their Mistakes

October 11, 2011

Why don’t more companies acknowledge errors and fix them promptly? Because bosses are human, and we don’t like to admit our mistakes.

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Netflix Struggles To Find A Hollywood Ending

September 23, 2011

You know that awful feeling when your efforts to fix a mistake only make things worse? Netflix does.

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Companies Catch Up On Health Reform

June 20, 2011

In the months since my business ended its company-paid health insurance coverage last October, our employees have been learning to adjust. During that same time, other companies have just been learning. A recent study published in McKinsey Quarterly found that the number of employers who plan to stop offering employer-sponsored health insurance after 2014 — when the bulk of the Patient Protection and Affordable Care Act (PPACA) comes into effect …

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