Congressional Influence Peddling In Exotic Locales

February 27, 2013

Foreign governments picked up the tab for hundreds of exotic trips by congressional staff. Ethics rules make it perfectly legal.

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How Am I Doing? I Really, Really Want To Know

July 31, 2012

Businesses are burying us in customer satisfaction surveys. They don’t seem to care.

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Cashless Tolling Makes The Road Truly Open

June 11, 2012

Cashless tolling speeds drivers on their way. The big hitch is when rental car customers get an after-the-fact surprise.

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Aberrations Underscore Flight Crews’ Usual Excellence

April 5, 2012

Breakdowns and tirades get the headlines, but airline crews and ground staff do their best under difficult daily circumstances.

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What To Do About Crammed Overhead Bins

January 3, 2012

Lawmakers try to solve problems by making laws. But are baggage fees a problem, and are new laws the solution?

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Iranian Hostages: Old Story, Same Ending

September 27, 2011

Western airlines continue to fly potential hostages to Tehran. It’s time to take some of the profit out of the body-snatching business.

Unstoppable Disasters

August 29, 2011

What do you do when you can see disaster coming, but you can’t do anything to stop it?

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First-Class Airlines, And The Rest

January 20, 2011

Airlines assign their customers to different classes. I like to do the same to the airlines, and I have about as many different classes as a trans-Pacific jumbo jet. In first class, I put airlines that give me a fair deal, a comfortable seat and as reliable a ride as the infrastructure and weather permit. Southwest and JetBlue are both first-class airlines by my standards. For travel to and from …

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A Government Regulation That Works, So Far

August 19, 2010

Federal regulators cannot solve every problem of modern life, but that does not mean that well-targeted rules cannot solve any problems. Case in point: airline passengers who become airline hostages during extended ground delays. Last June, passengers on 268 commercial flights in the United States were stranded on the tarmac for more than three hours. This June, only three flights were similarly delayed. In May, there were only five flights …

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